Boost Mobile Support – Get Help with SIM, Network, & Internet

Having trouble with your Boost Mobile service? Whether your SIM isn’t working, the internet has stopped, or you need help activating a new plan — this is your one-stop support hub.We’ve covered the most common issues Boost users face and how to solve them step-by-step.

Is Boost Network Down?

If you’re experiencing signal loss or no service:

  • Check the Boost Outage Page

  • Restart your phone

  • Toggle Airplane Mode ON → OFF

  • Try inserting your SIM into another device

  • Still not working? Contact Boost support below

💡 Telstra network maintenance can affect Boost temporarily.

Fix: Boost Internet Not Working

Common fixes for mobile data not working:

  1. Ensure mobile data is ON

  2. Go to: Settings > Network > APN Settings

  3. Add this APN:

    • Name: Boost

    • APN: telstra.wap

    • Save & Restart your phone

Still not working? Try resetting network settings.

SIM Activation Help

Just got your Boost SIM? Activate it in under 5 minutes:

  1. Visit: boost.com.au/activate

  2. Enter SIM number (ICCID)

  3. Upload your ID (passport or license)

  4. Wait for confirmation SMS

  5. Insert SIM – you’re live!

Activation may take 30 mins to 24 hours.

Track Your Boost SIM Order

Waiting for your Boost SIM delivery?

  • Go to: Track My Order

  • Enter your order number or email

  • Get real-time updates on your shipment

Contact Boost Support

If you need human help, Boost offers:

  • 💬 Live Chat: Available on the Boost Website

  • 📧 Email: support@boostmobilepaybill.us

  • 📞 Phone: 125 8881 (8am–8pm AEST)

  • 💡 Social: Reach them on Facebook Messenger

FAQs – Boost Support Help

Why is my Boost SIM not working?
It may not be activated, or there’s a network issue. Follow our SIM activation guide above.

How do I check if Boost is down?
Use the Network Status Tool or ask on live chat.

How long does activation take?
Anywhere from 30 minutes to 24 hours. Most users are live within 1 hour.